SPECIAL NOTICE (as of 6/26/2020)
The Office of Privacy of Disclosure at Social Security Administration (SSA) continues to process Privacy Act (PA) requests and complex Freedom of Information Act (FOIA) requests for agency records during the COVID-19 pandemic; however, we are experiencing operational challenges that are affecting our timely processing of certain workloads. The Office of Central Operations has temporarily suspended FOIA requests which include the processing of requests for copies of a deceased person’s original Applications for a Social Security Card (SS-5), Numident printouts, and earnings records. The agency is currently processing some PA requests; however, we are doing so with limited, available resources as a result of temporary office closures. Requests received during the time of suspension will be held for processing until all SSA offices resume normal operations. Please view the agency’s Coronavirus (COVID-19) Updates page for additional information about field office closures and SSA’s online services.
Guide to FOIA at SSA
The FOIA allows members of the public to request records from Federal agencies. The Federal government established FOIA to promote transparency and prevent agencies from having secret policies.
This guide explains how to request information and records from us, information we cannot disclose, and fees involved with a request.
Your Own Record
To request information from your own file, please visit your local Social Security office. Your local office has jurisdiction over the records necessary to process your request. When you visit the office, please bring proper identification.
Original Application for a Social Security Card (SS-5)/Numident Record (computer extract of the SS-5) – If you are seeking a copy of your original SS-5 or Numident, we need you to provide the following information: Name; Address; Signature; Social Security number; and a signed statement that you are the individual to whom the record pertains and you understand there are criminal penalties for making a knowing and willful request for access to records concerning another individual under false pretenses.
You may submit your request using Form SSA-L996. Please submit your request with payment to: Social Security Administration (SSA), OEIO, FOIA Workgroup, 6100 Wabash Ave, P.O. Box 33022, Baltimore, MD 21290-3022. The fee for a copy of the SS-5 is $24.00. The fee for a copy of the Numident is $22.00. We will not process your request without exact payment. We accept Visa, MasterCard, Discover, American Express, and Diner’s Club. To pay by credit card, complete and sign the SSA-714. Be sure to include your credit card number and expiration date. We also accept checks or money orders payable to SSA.
Request for Someone Else’s Records
The Social Security Act prohibits the disclosure of any file, record, report, or other information concerning a person obtained by SSA employees in the course of their duties, except as otherwise provided by Federal law and regulations. 42 U.S.C. § 1306.
If you are seeking SSA program records about a living individual, you must have the individual complete the Form SSA-3288 available at https://www.ssa.gov/forms/ssa-3288.pdf or complete a consent that complies with our regulation at 20 C.F.R. § 401.100 to request the individual’s records. If you obtain proper authorization, you may request this information from the individual’s local Social Security office. Please visit our website at www.socialsecurity.gov/locator to locate the individual’s local office.
Original Application for a Social Security Card (SS-5)/Numident Record (computer extract of the SS-5) – If you are seeking a copy of a living individuals’ original SS-5 or Numident, we need you to provide proper authorization. Please have the number holder complete the SSA-3288. Please send your request with payment and proper authorization to Social Security Administration (SSA), OEIO, FOIA Workgroup, 6100 Wabash Ave, P.O. Box 33022, Baltimore, MD 21290-3022.
The fee for a copy of the SS-5 is $24.00. The fee for a copy of the Numident is $22.00. We will not process your request without exact payment. We accept Visa, MasterCard, Discover, American Express, and Diner’s Club. To pay by credit card, complete and sign the SSA-714. Be sure to include your credit card number and expiration date. We also accept checks or money orders payable to SSA.
SSA Employee Records
If you are seeking the records of a current SSA employee (regarding payroll, performance, leave, etc.), you should have the employee complete Form SSA-3465 and advise the employee to submit the form to his or her supervisor. When an employee resigns, retires, transfers, or otherwise terminates employment with SSA, Form SSA-3465 should be mailed to SSA’s Office of the General Counsel, Office of Privacy and Disclosure at 6401 Security Boulevard, West High Rise, Room G-401, Baltimore, Maryland 21235.
Earnings Records - If you are seeking a living or deceased individual’s earnings records, please follow the instructions to complete Form SSA-7050-F4 available at: https://www.ssa.gov/forms/ssa-7050.pdf and mail it to the address on the form along with the applicable fee and other evidentiary documents, as required.
Records Needed for a Social Security Benefit Application
If you need your records regarding your claim for Social Security benefits, or if you are a representative of someone pursuing a claim for Social Security benefits, send your request to your local Social Security office.
Earnings Records - If you are seeking a deceased person’s earnings records, please follow the instructions to complete Form SSA-7050-F4 available at: https://www.ssa.gov/forms/ssa-7050.pdf and mail it to the address on the form along with the applicable fee and other evidentiary documents, as required.
Original Application for a Social Security Card (SS-5) and/or Numident – Please view the instructions available at “Request a copy of Deceased Person’s Original Application for a Social Security Card (SS-5) or Numident Record”
Claim File - To request a copy of a deceased person’s claim file, please visit your local office. Please be aware that we ordinarily destroy claim files several years after the final decision on the claim. Sometimes we can recall a claim file from our program service center or a Federal Records Center. Documents in a claim file may include applications for benefits, military records, marriage records, and birth and death records. However, information about living individuals found in the claim file will be deleted. The field office will determine the applicable fees.
We prepare many documents for public distribution through our website. We provide:
Please visit our Electronic FOIA Reading Room for information that might be responsive to your request.
Our Open Government portal helps point the public to our datasets and information to help answer your questions about our programs and operations.
Check these sources prior to making a FOIA request because we do not process requests for public information materials as Freedom of Information Act requests.
The FOIA does not require agencies to disclose all records. Some examples of records we may not disclose are:
- Classified records;
- Information that is confidential by law;
- Internal personnel rules;
- Personal information about living people;
- Records of investigations; or
- Trade secrets or confidential financial information.
We try to handle your request within 20 days from the date we receive it. It may take longer depending on the difficulty of finding the record and how much other work we have. We process requests on a “first in, first out” basis using the following categories:
Requests where the receiving office has all the information it needs for the answer. These requests will take the least amount of time to process.
Requests that often require the receiving office to obtain more information from another SSA office.
Requests that require:
- More information or records from another SSA office or another government office;
- A voluminous number of records, or
- Additional decisions on releasing records from these offices.
These requests take the longest to answer.
We provide expedited handling when the request:
- Involves an imminent threat to a person’s life or physical safety, or
- Is made by a member of the media to obtain information that the public has an urgent need to know and the records would cover actual or alleged Federal Government activity.
If you think we should expedite your request, please explain your reasons fully in your request. Within 10 days from the date of your request, we will decide whether we will expedite it and notify you of our decision.
Sometimes we cannot disclose some or all of the records you requested. When we cannot disclose some or all of the records you requested, we will send you a written denial, explaining our reason(s) and your appeal rights.
If you would like further assistance with your request, you may contact our FOIA Public Liaison by email at FOIA.Public.Liaison@ssa.gov; by phone at 410-965-1727, by choosing Option 2; or facsimile at 410-965-0869. Additionally, you may contact the Office of Government Information Services (OGIS) at the National Archives and Records Administration to inquire about the FOIA mediation services they offer. The contact information for OGIS is as follows: Office of Government Information Services, National Archives and Records Administration, 8601 Adelphi Road – OGIS, College Park, MD 20740-6001; email at firstname.lastname@example.org; telephone at 202-741-5770; toll-free at 1-877-684-6448; or facsimile at 202-741-5769.If you disagree with this decision, you may file a written appeal with the Executive Director for the Office of Privacy and Disclosure, Social Security Administration, G-401 WHR, 6401 Security Boulevard, Baltimore, Maryland 21235. Your appeal must be postmarked or electronically transmitted to FOIA.Public.Liaison@ssa.gov within 90 days of the date of our response to your initial request. Please mark the envelope or subject line with “Freedom of Information Appeal".