A federal-compatible Terms of Service (TOS) agreement is required for official government use of social media tools. The list below represents:
- Services for which the agency has signed an addendum to the standard terms of service; or
- Services for which the General Services Administration (GSA) has negotiated federal-compatible TOS agreements that do not require Social Security to execute a signed addendum prior to use.
The Office of Communications is responsible for Social Security's social media governance. As stated in the Agency's Social Media Policy, "Upon request from other Deputy Commissioner components and offices, the Deputy Commissioner for Communications may approve the creation of new social media accounts." Agency employees should consult with the Office of Communications before using social media services for "official purposes" as defined in the Agency's Social Media Policy.
For services not currently used by Social Security, the Office of Communications will assist requesting components through any additional and/or necessary legal, privacy, and security consultations.
| Service | Function | Link to TOS addendum | Currently in Use? |
|---|---|---|---|
| Cyfe | marketing analytics dasboard | Web* | No |
| social network for personal networking | Yes | ||
| Microblogging network | Web* | Yes | |
| YouTube | Video hosting/sharing | Yes | |
| AddThis | Social bookmarking and sharing | Yes | |
| Professional networking and recruitment | Yes | ||
| MixedInk | Collaborative writing | No | |
| Feedburner | Custom RSS feed management tools for web-based content publishers | pending | Yes |
| Google Webmaster Tools | Analytics and search engine optimization | pending | Yes |
| Google+ | Social network and video broadcast events | Yes | |
| Google Analytics | Web metrics | Yes | |
| Disqus | Blog commenting management and enhancement | No | |
| Online pinboards | Web* | Yes | |
| HootSuite | Social media management | Yes | |
| Categorized message boards for what's new and popular on the web | Yes | ||
| Thunderclap | Crowd-speaking platform | Web* | Yes |
| Quora | Community of experts for question-and-answer discussions | Web* | No |
| UserVoice | Helpdesk and knowledge base management tools | Web* | No |
| GitHub | Software developer community for code sharing and collaboration | Web* | No |
| IdeaScale | Innovation management platform | Yes | |
| Storify | Social media curation & publishing platform | Web* | No |
| Trello | Task management and organization | Web* | Yes |
| Vine | Create and share short, looping videos | Web* | No |
| Tint | Connect and display social media feeds | Web* | No |
| Tumblr | Hosted external blogging | Web* | No |
| Survey Monkey | Survey creation | Web* | Yes |
| Social Oomph | Social media management and productivity suite | Web* | No |
| News Genius | Crowdsourced annotation of the latest breaking stories | Web* | No |
| Mendeley | Reference manager and academic social network | Web* | No |
| Photo & video sharing | Web* | Yes | |
| GovLoop | Social network for government employees and vendors | Web* | Yes |
| EventBrite | Event management | Web* | No |
| CrowdHall | Host online interactive town halls | Web* | No |
| Classmarker | Create custom tests and exams online | Web* | No |
| Stack Exchange | Expert question and answer communities | Web* | No |
* These "web" links point to GSA-negotiated federal-compatible TOS agreements that do not require Social Security to execute a signed addendum. For more information visit: https://www.digitalgov.gov/resources/negotiated-terms-of-service-agreements/